Choose from our annual service contracts, per-incident support. From online tips
to onsite consulting, eAnywhere provides the level of support that is right for
you. These support plans do not apply to Advantage partners. Partners should contact
their sales representative for more information.
Please note: All pricing information is in U.S. dollars ($). If you are
based outside of the India, please contact your
sales representative
for local pricing.
Flat Fee Feature Comparison Chart
|
Plan
|
Price
|
Cases
|
Contacts
|
P1** |
P2** |
P3/P4** |
|
Bronze |
$1,000
|
10 |
1 |
< 1 day*
|
< 2 days*
|
< 5 days*
|
|
Silver |
$4,000 |
Unlimited
|
2
|
< 4 hours
|
< 5 hours* |
< 6 hours*
|
|
Gold |
$8,000
|
Unlimited
|
4
|
< 1 hour
|
< 2 hours*
|
< 6 hours*
|
|
Gold Plus |
$15,000
|
Unlimited
|
4 |
< 30 minutes
|
< 1 hour*
|
< 4 hours*
|
Per Incident Support
|
Plan
|
Price
|
Cases
|
Contacts
|
P1** |
P2** |
P3/P4** |
|
Per Incident |
$250 |
1 |
N/A |
< 4 hours* |
< 5 hours* |
< 8 hours* |
|
Per Incident |
$2,200 |
10 |
N/A |
< 4 hours* |
< 5 hours* |
< 8 hours* |
Business day support only
Customers will use its reasonable business judgment to categorize each support request
associated with the Supported Programs as one of the following types of priorities:
Priority One ("P1"): The software is not operational and
no workaround is possible, or a workaround exists but is unacceptable because of
its impact on Customer’s business. Development or production is halted, or the problem
is having a severe impact on Customer’s ability to continue development.
Priority Two ("P2"): The software is operational, but
its functionality is seriously affected. There may be a workaround, but implementing
the workaround is time consuming and will adversely affect Customer’s project.
Priority Three ("P3"): The software is useable, but development
or production is impacted. Development/production can continue for a reasonable
amount of time before the problem becomes critical. A workaround is available and
acceptable.
Priority Four ("P4"): The software is useable, but Customer
has a question or would like to submit an enhancement request.
Third Party Software
If you are using Advantage with a third party application, support for Advantage
is provided through that application’s vendor. If you would like direct support
from the Advantage Technical Support Team, a support contract must be purchased
separately.
Purchase
To purchase a support contract, please contact Sales at
sales representative